Terms of service
Inner Light Healing
Version: v2025-09-07
Effective Date: September 7, 2025
Website: https://inner-light-healing.net
Contact: andrew.innerlighthealing@protonmail.com
1) Agreement to Terms
By booking, purchasing, or participating in any session, package, program, or content from Inner Light Healing (“we,” “us,” “our”), you (“Client,” “you”) agree to these Terms of Service (“Terms”). If you do not agree, do not use our services.
Electronic consent. At checkout you must affirmatively check a consent box. We record the Terms version (e.g., v2025-09-07), the acceptance timestamp, and the page where you accepted. This record appears on your order and may be stored on your account (if you have one).
2) Services; No Medical or Mental-Health Care
We provide non-medical coaching and energy-based techniques (including methods commonly known as “Emotion Code®”/energy release). We do not diagnose, treat, or cure disease or mental-health conditions and we are not a substitute for licensed medical, psychological, or psychiatric care. Always seek the advice of a qualified health provider for medical questions or concerns. If you are in crisis, call local emergency services (e.g., 911 in the U.S.) or visit the nearest emergency room.
No guarantees. Results vary; we do not guarantee specific outcomes.
Note: “Emotion Code®” is a registered trademark of its owner. Inner Light Healing is an independent practice and not affiliated with or endorsed by the trademark owner.
3) Eligibility
If you are under 18, you may only participate with written consent from a parent or legal guardian. You are responsible for providing accurate information and for your own decisions and actions arising from sessions.
4) Booking, Scheduling, and Attendance
Delivery methods: Sessions are delivered by Zoom and phone unless otherwise stated.
Time zone: Scheduling and reminders use Eastern Time (U.S.).
Late arrivals: If you are late, your session may be shortened and still end at the scheduled time.
No-shows: If you do not attend and do not cancel within the cancellation window, the session is non-refundable and will be deducted from your package (if applicable).
5) Cancellations & Rescheduling
Cancellation window: Cancel or reschedule at least 24 hours before your appointment.
How to cancel: You may cancel through the website or by email at andrew.innerlighthealing@protonmail.com.
Late cancellations / no-shows: Appointments canceled inside the window or missed without notice may be charged in full or deducted from your package.
6) Packages, Expiration & Transfers
Packages: Multi-session packages do not expire unless otherwise stated at the time of purchase.
Non-transferable: Sessions and packages are for the named client only and are not transferable.
7) Pricing, Payment & Taxes
Prices are shown at checkout and may change for future purchases. You authorize us (and our payment processor) to charge your chosen payment method for the full amount, plus any applicable taxes. If a payment fails, you agree to promptly update your payment method.
8) Refunds & Satisfaction
Refund/Return Policy: Refunds are governed by our Refund/Return Policy:
https://inner-light-healing.net/pages/privacy-policy#refunds
Satisfaction guarantee (latest appointment only): If you are not satisfied with your most recent appointment, you may request a money-back refund for that single appointment only (packages excluded). Email andrew.innerlighthealing@protonmail.com; approving a refund under this guarantee will not affect prior appointments.
(If you maintain a separate Refund/Return page, we can update the link at any time.)
9) Communications & Consent
By providing your email and/or phone number, you consent to receive service-related messages (e.g., confirmations, reminders, follow-ups). Marketing messages require separate consent and are governed by our Privacy Policy. You can opt out of marketing at any time; service messages may still be necessary.
10) Privacy
Your personal information is handled as described in our Privacy Policy:
https://inner-light-healing.net/pages/privacy-policy#privacy
11) Confidentiality; Recording
We treat session content as confidential to the extent permitted by law. We only record sessions with mutual consent. If you choose to record, you are solely responsible for complying with all consent and recording laws that apply to you.
12) Client Responsibilities
Energy/coaching work is collaborative. You agree to:
Participate honestly and communicate relevant health or safety concerns.
Make your own decisions; you remain solely responsible for your choices and actions.
Seek licensed care when appropriate.
13) Intellectual Property
All content, materials, programs, websites, text, graphics, logos, videos, and guides we provide are our intellectual property or used with permission. You receive a personal, non-exclusive, non-transferable license to use materials for your own personal use. You may not copy, distribute, publish, sell, or create derivative works without our written consent.
14) Acceptable Use
Do not use our services or site for unlawful, harmful, or abusive activity, or to infringe upon the rights of others. We may suspend or terminate access for violations.
15) Third-Party Links & Tools
Our site or sessions may reference third-party tools or links. We are not responsible for third-party content, policies, or practices. Use them at your own risk and review their terms and privacy policies.
16) Disclaimers
Services are provided “AS IS” and “AS AVAILABLE.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
17) Limitation of Liability
To the fullest extent permitted by law, in no event will we be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits or revenues, arising out of or related to your use of our services or materials. Our total liability for any claim will not exceed the amount you paid for the session or package giving rise to the claim.
(Some jurisdictions do not allow certain limitations; where prohibited, the limitation applies to the maximum extent permitted.)
18) Indemnification
You agree to indemnify, defend, and hold harmless Inner Light Healing and its owners, practitioners, and contractors from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising from your breach of these Terms or your misuse of the services.
19) Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control (e.g., power or internet failures, illness, government action, natural events).
20) Governing Law; Venue
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. Except as otherwise provided in the Arbitration section below, the parties submit to the exclusive jurisdiction and venue of the state and federal courts located in Pennsylvania for any disputes that are not subject to arbitration.
21) Dispute Resolution; Arbitration; Class Action Waiver
You and Inner Light Healing agree that any dispute, claim, or controversy arising out of or relating to these Terms, our services, or any purchase (collectively, “Disputes”) will be resolved exclusively and finally by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. The seat/venue of arbitration will be Philadelphia, Pennsylvania, though the arbitrator may permit video or telephonic hearings upon request. One neutral arbitrator will be appointed. Judgment on the award may be entered in any court of competent jurisdiction.
Small-Claims Option. Either party may bring an individual claim in small-claims court in Pennsylvania instead of arbitration.
Class Actions/Jury Trial Waiver. Disputes must be brought individually and not as a plaintiff or class member in any purported class or representative proceeding. You and we waive any right to a jury trial.
Costs. For consumer disputes, your AAA consumer filing fee will apply (if any), and we will pay all remaining AAA and arbitrator fees as required by the AAA Consumer Arbitration Rules. Each party pays its own attorneys’ fees unless the arbitrator awards fees under applicable law.
Opt-Out. You may opt out of arbitration by emailing andrew.innerlighthealing@protonmail.com within 30 days after your first purchase with the subject line “Arbitration Opt-Out,” including your full name and the email used to purchase. Opting out does not affect other Terms.
Confidentiality. The arbitration and award are confidential, except as necessary to enforce the award or as required by law.
This Section survives termination of these Terms.
22) Changes to Terms
We may update these Terms from time to time. The version and effective date appear at the top. Material changes will apply to future purchases; your continued use after changes means you accept the updated Terms.
23) Contact
Questions about these Terms can be sent to: andrew.innerlighthealing@protonmail.com
Website: https://inner-light-healing.net